Return Policy

Bionat USA, LLC is the division in the United States for Bionat Industria e Comercio de Cosmeticos EIRELI – ME, which is the manufacturer of Bionat Professional products. At Bionat USA we stand behind our product line and want you to love and enjoy them as much as we do! However, if for any reason you are not satisfied with your purchase, you can return your order within thirty (30) days of the purchase date. If the products received are damaged or defective, please contact (0800) 414-1016 to receive a full replacement.

How To Return Items:

  1. Your returned merchandise must be accompanied by a valid receipt and/or order confirmation email.
  2. The item(s) being returned must be unopened and unused to qualify for a refund.
  3. Shipping costs paid on your order will not be refunded, and the customer is responsible for all shipping costs related to returning the merchandise for a refund.
  4. Purchases will be refunded back to the original credit card used to place the order. For your security, there are no exceptions to this policy.

Please call (800) 414-1016 to obtain proper return address, prior to shipping merchandise.